Privacy Policy
East Forged Pty Ltd (ABN 29 632 440 110) (“we”, “our” or “us”) cares about your privacy. This policy explains how we collect, use, store and protect your personal information when you use eastforged.com.
This Privacy Policy forms part of our Terms and Conditions, available on our website.
We will never rent, trade or sell your email address to anyone. We will never publicly display your email address or other personal details.
The Australian Privacy Principles
We handle your personal information in line with the Privacy Act 1988 (Cth), which sets out 13 Australian Privacy Principles for how organisations collect and handle personal information.
What is “personal information”?
Personal information we may hold about you includes:
● your name
● your address, phone number and email address
● information you give us when you create an account
● your preferences and password
● any other information you share with us
We don’t see or store your full payment card details — see “Information provided to payment partners” below.
Information provided to payment partners
When you make a purchase, your payment is processed securely by our payment partners. Unless you tell us otherwise, we don’t see or have access to your payment information — only what we need to process your order and deliver it to you (your name, email, and billing/postal address).
How we collect your personal information
We only collect the information we need to run our business.
Information you give us. We may collect personal information when you:
● create an account
● add profile information
● buy our products
● leave a review or comment
● fill in a contact form on our site
● get in touch by phone or email
IP addresses. We collect IP addresses to manage your session on our site and to help keep it secure.
Cookies. Our site uses two kinds of cookies: persistent cookies, which stay on your device after you close your browser, and session cookies, which disappear once you close your browser.
You can set your browser to accept, decline or notify you about cookies. If you decline cookies, some features of our site may not work as well.
We use cookies to:
● remember your preferences
● help you sign up and log in
● process your orders
● show you relevant messages
● remember information you’ve entered
Third-party cookies. Other companies may also place cookies through our site, for example Google Analytics, so we can see how people use our site, and social platforms you interact with, such as Facebook and Instagram.
How we use your personal information
We may use your personal information to:
● confirm who you are
● process your orders, payments and deliveries
● update your account
● respond to your questions or feedback
● check for fraud
● improve our products and services
● run our business
We may email you about our products, news and offers. If you’d rather not receive these, just let us know and we’ll stop.
When we may share your personal information
To deliver our products and services, we may share your personal information with organisations that help us with things like:
● responding to customer enquiries
● billing
● IT services
● marketing
● understanding how our website is used
We may also share your information with:
● our lawyers and other professional advisers
● credit reporting and fraud-checking agencies, where relevant
● government and regulatory bodies, where required by law
● police, where we believe there has been illegal activity
● a buyer, if we ever sell part or all of our business
Contacting us about privacy
If you have questions about this policy, or you’re concerned we haven’t handled your information properly, contact our Privacy Officer at privacy@eastforged.com or write to us at Suite 306/30, 514 Christine Ave, Robina QLD 4226.
Accessing your personal information
In most cases, you can ask us for a copy of the personal information we hold about you. Email our Privacy Officer at privacy@eastforged.com or write to us. We’ll respond as quickly as we can, and we won’t charge you a fee to make the request.
There may be some situations where we can’t give you access — for example, if it would be unlawful, or would affect someone else’s privacy. If that happens, we’ll explain why.
Correcting your personal information
If any of the personal information we hold about you is wrong, incomplete or out of date, let us know and we’ll fix it. If we disagree with you about whether it needs changing, we’ll add a note of your view to our records.
Keeping your information safe
We take reasonable steps to keep your personal information safe and confidential. We store it electronically, with trusted hosting providers, and sometimes in hard copy. We protect our systems with firewalls, anti-virus software, email filters and passwords.
Third-party websites
Our site may link to other websites. Once you leave our site, this policy no longer applies — please check the privacy policy of any site you visit.
Re-marketing
We may use services like Google Ads and Facebook to show ads to people who’ve visited our site before, based on their browsing. These services may use cookies or similar tools. You can opt out through Google Ads Settings or Facebook’s Ad Preferences.
Overseas data storage
Some of our service providers — for example, Google and Shopify — may store or process your data overseas. We only work with providers who take reasonable steps to keep your data secure.
How long we keep your data
We only keep your personal information for as long as we need it for the purpose we collected it, or as required by law (for example, tax and accounting records). After that, we delete it or make it anonymous.
If your details change
Please let us know if your details change, so we can keep our records accurate — email privacy@eastforged.com or write to us.
If there’s a data breach
If a data breach involving your personal information is likely to cause you serious harm, we’ll notify you and the Office of the Australian Information Commissioner, in line with our obligations under the Privacy Act.
GDPR
Although we don’t operate in the EU or specifically target EU customers, if we ever collect personal information from someone in the EU, we intend to handle it in line with the GDPR. If this applies to you, you have the right to ask what information we hold, have it corrected or deleted, limit how we use it, object to certain uses, or lodge a complaint with a supervisory authority. Contact us at privacy@eastforged.com to make a request.
Changes to this policy
We may update this policy from time to time. Any changes will still meet our obligations under the Privacy Act and the Australian Privacy Principles. We’ll post updates here.
For more information about your privacy rights, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.
