Refund policy

While we carefully choose our courier and dispatch partners, there are times when a delivery can arrive damaged or incorrectly packed.  If something is not right, email hello@eastforged.com within 7 days, and we will fix it.

Please include in your email:

• Your order number.
• A short description of what is wrong.
• Photos, if you can take them: the outside of the box including the shipping label, the inside of the box as you opened it, and any damage to the containers.

What happens next - We will come back to you within 2 business days with a solution.

Your consumer rights - Australian Consumer Law gives you guarantees on our drinks.  We can never take these guarantees away - we stand by that.  Nothing on this page reduces your rights.

Change of mind - Because of health and safety rules under the Australian Consumer Law, we can't accept change-of-mind returns - for example, if the tea just isn't to your taste.  Once the cans of East Forged have left our supply chain, we can't guarantee they're safe to resell.

Parcels that come back to us - If an order is returned to us because the delivery address was incorrect or incomplete, or because the parcel was not collected through no fault of our partners, a delivery fee + $10 handling fee will be charged for the parcel to be dispatched again.  We will email you with the exact cost before dispatching again.